How Can We
Help You?
Answers to common questions about the LYRA app, plus how to reach our team directly for anything else.
Can’t find what you’re looking for, or need help with something account-specific (billing, a fleet admin change, a device install)?
Contact The TeamThe app isn’t showing my vehicle’s live location.
Check that the vehicle’s GPS device has power and a clear view of the sky, and that Location permission is enabled for LYRA in your phone’s settings. If it still doesn’t update within a few minutes, contact us with the vehicle’s registration number below.
I’m not receiving push notifications.
Make sure notifications are allowed for LYRA under your phone’s system settings, and that the specific alert type (ignition, geofence, safe parking, etc.) isn’t disabled in the app’s per-device notification settings.
How do I share a vehicle’s location with someone else?
Open the vehicle, tap the share icon, and create a time-limited share link — 1 day, 1 week, 1 month, or a custom range. Anyone with the link can view that vehicle’s live location for as long as it’s active, no account required.
I forgot my password / can’t sign in.
Use “Forgot password” on the sign-in screen to reset it by email. If you signed up with a phone number and have no email on file, contact us below and we’ll verify your identity and reset it for you.
How do I request a new device or report a hardware issue?
Reach out to your fleet administrator first — device installs and swaps are managed through them. For a direct hardware fault, email us with the vehicle’s registration number and a description of the issue.